SHIPPING AND DELIVERY

Delivery term

The estimated time is 2 to 4 business days shipments to the Canary Islands. This period includes warehouse processing, and the carrier's delivery period.

Due to the demand so that your Kings orders are not compromised, we guarantee delivery by January 5 to all orders placed in the Canary Islands until December 28 at 11:00 p.m. In the case of the island of Gran Canaria, we guarantee delivery by January 5, to all orders placed until January 5 at 12:00 p.m.

Orders placed after this date cannot be guaranteed delivery before January 5.

Transport

Once your order has been placed, the delivery period from our warehouses is between 24 and 48 working hours.

We only work with specialized courier and transport companies (SEUR and Correos), in case of absence, the courier will pass a second time to ensure that your order is delivered within the established period. If this is not possible, they will contact you on the telephone number you have provided.

Once the purchase is made, you can request a tracking code for your order if you want to check the exact day of delivery.

If you do not have any item / s of your order, we will inform you as soon as possible, giving you an estimated delivery time.

The client is responsible for the veracity and correctness of the address data provided. In the event that there is an error in the address (in whole or in part) and a second shipment is required, the customer will be responsible for the shipping cost that may be incurred.

Shipping costs

For shipments in the Canary Islands, shipping costs will always be free.

You can view it at the time of processing the payment, just before confirming your order.

Customs charges included in the price

It's simple: you pay for your purchase at canarias.allkauf.es and you receive it without having to make any additional payment.

RETURNS & EXCHANGES

If at the time of receiving your order you are not satisfied, you have a period of 30 days to make changes or returns. The shipping cost of the return is completely free in the Canary Islands, with Allkauf who will Allkauf the costs.

To make your return, send us an e-mail, to the following address: shoponline@allkauf.es,

Conditions for return

To make the return, the product must be in perfect condition, along with the manuals, covers, chests, accessories, or promotional gifts included where appropriate. As well as labels and packaging in perfect condition. It should also be in the shipping box the product was received in, so keep the shipping box until you verify the product. Without the original shipping box, returns will not be accepted.

For reasons of health or hygiene protection, the return of articles of underwear, swimwear or products that have been unsealed after delivery (perfumery items, cosmetics, makeup and earrings) is not allowed.

Once the merchandise has been received in our warehouses, and after checking its status, the amount will be reimbursed according to the payment method made by the customer. Shipping costs will not be reimbursed in any case.

The refund of the purchase amount or of some of its items will be made between 2 and 7 working days from the receipt of the returned products at our facilities.

In the event that the product is returned due to lack of conformity (defective products or erroneous shipments), the user will have the right to opt either for the return of the economic amount paid or for the return of the product for another of identical characteristics. In these cases, Allkauf will be responsible for the shipping or return costs of the product, provided that the customer communicates this circumstance within two months from the date of receipt of the shipment.

Returns in our establishments

Items purchased online (canarias.allkauf.es) can also be returned in our stores.

To make the return, the sales / return receipt must be presented, which must be previously requested by e-mail to shoponline@allkauf.es.

The return data will be sent to our headquarters from where the refund will be made in the same payment method used in the purchase.

Right of withdrawal

If you want to exercise the right of withdrawal, it is necessary to communicate it through a letter or this withdrawal form that can be sent by email, mail, fax or uploaded in the "returns" section within the customer file.

ALLKAUF CORPORATE SLU

Av. Tomás Roca Bosch 3 CCC Puerto Rico Local 186 S Mailbox 167

35130 Mogan

Gran Canaria (Spain)

Fax: (+34) 928 561865

shoponline@allkauf.es

GUARANTEE

Warranty and lack of conformity

In the event of a defective product, Alkauf will offer you a free replacement, repair or refund of the amount paid, assuming us the shipping costs that may be generated. Allkauf respond to any lack of conformity that appears within a period of two years from delivery.

The consumer and user must inform Allkauf of the lack of conformity within two months of Allkauf aware of it.

Accessories and accessories warranty

The product warranty lasts for 24 months from the delivery of the order and covers defects derived from defects in materials and workmanship. It will be granted only if the reason for the claim is derived from manufacturing defects, which must be verified by an authorized technical service to proceed with the free replacement of the component considered defective.

All products such as Glasses, Jewelry and Bags purchased at Allkauf .es also have the "Guarantee" or "Certificate of Authenticity" issued by the manufacturer.

The following points are excluded from the guarantee: damages caused by accidents, by improper handling, by lack of diligence or by interventions by unauthorized third parties, as well as damages secondary to these circumstances. Nor does the warranty cover normal wear and tear on components.

In Glasses the lenses will not be covered by the guarantee.

How can I access the guarantee?

To make use of the guarantee, it is essential to keep the certificate of authenticity for glasses and bags and the proof of purchase.

To make the guarantee effective, contact us by phone 928 560 412 or send us an e-mail to shoponline@allkauf.es.

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